Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected brands. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions.
Majorel brings together Bertelsmann and Saham’s group’s worldwide customer experience businesses, including Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers. The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 29 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas.
Majorel’s Industry Practice Leads cover Banking, Financial Services & Insurance; Internet & High Tech; Telecommunication & Media; Consumer Products & Retail; Travel, Mobility & Automotive; Energy & Utilities; and Public & Government.
Clients come to Majorel with challenges they need to fix – improving CX while managing a budget; understanding and winning new customers; engaging with customers to increase their value and loyalty; getting their outsourcing strategy right and scaling customer engagement internationally; digitizing customer engagement; ensuring user-generated content is safe and compliant; and transforming customer experience with expert consultancy.